1. Commitment
Adamas Cricket Academy, operated by Adamas United Sports Private Limited (CIN: U93190WB2024PTC270113), is committed to providing a safe, fair, and transparent environment for all students, parents, coaches, and staff. We take all grievances seriously and aim to resolve them promptly and equitably.
2. Scope
This Policy applies to all grievances raised by:
- Students enrolled at the Academy
- Parents or guardians of enrolled students
- Prospective students and applicants
- Coaches, support staff, and other Academy personnel
Grievances may relate to (but are not limited to): coaching quality, fee disputes, accommodation complaints, academic concerns, conduct issues, data privacy, or any other matter affecting the student's welfare.
3. Grievance Redressal Process
Informal Resolution (Days 1–3)
Raise the concern verbally with the concerned coach, warden, or administrative staff. Most day-to-day issues are resolved at this stage. Keep a brief note of the date and nature of the discussion.
Formal Complaint to Grievance Officer (Days 1–10)
If the matter is unresolved, submit a formal written complaint by email to cricketacademy@adamasunitedsports.com with subject line: "Formal Grievance — [Your Name]". The Grievance Officer will acknowledge receipt within 3 working days.
Investigation and Resolution (Days 10–25)
The Grievance Officer conducts a fair investigation, may request a meeting with the relevant parties, and issues a written resolution within 15 working days of the complaint being registered.
Appeal to Management (Days 25–45)
If the complainant is not satisfied with the resolution, they may appeal to senior management within 10 days. Senior management will review the case and issue a final decision within 15 working days of the appeal.
4. What to Include in Your Complaint
- Full name of the complainant (student and/or parent)
- Student's batch/enrolment details
- Date(s) of the incident(s)
- Clear description of the grievance
- Names of individuals involved (if applicable)
- Any supporting evidence (emails, photographs, documents)
- Outcome requested
5. Confidentiality
All complaints are treated in strict confidence. Information is shared only with individuals directly involved in resolving the grievance. No complainant will face retaliation, penalisation, or disadvantage for raising a genuine concern in good faith.
6. Anonymous Complaints
Anonymous complaints may be submitted. While we will investigate where feasible, we may be limited in our ability to respond without contact details. We encourage complainants to identify themselves so we can provide a formal response.
7. Contact the Grievance Officer
Grievance Officer — Adamas Cricket Academy
Adamas Knowledge City, Barasat, West Bengal, India
Email: cricketacademy@adamasunitedsports.com
Please mark the subject line clearly as "Formal Grievance" for priority handling.